Job offer: Sales & Reservations Specialist

Job Summary

Respond to all incoming requests from guests, companies and travel agents via email and other platforms.

Duties & Responsibilities

• Study and reply all reservation request that come in via email on a daily basis.
• Checking the availability of accommodation on the customers desired travel dates
• Helping plan travel itineraries for the customer
• Ensure booking information are input accurately into our manual reservation system
• Prepare and send necessary online vouchers once bookings have been confirmed
• Send confirmation of bookings to other senior employees
• File all necessary documents handed over properly in allocated files provided

Qualifications

• Must have clear informative knowledge about Seychelles.
• Must know most hotels and guest houses in Seychelles
• Post-Secondary level of education Preferably IGCSE Maths,English,French,Geography,History . A Levels or Business studies
• 5 years or more Experience in the similar field
• Experience in basic sales & marketing or reservations
• Skilful at Microsoft excel and word
• On a separate note: skilful at Microsoft Outlook
• Hard working and organized
• Good level of written English and oral French. Any other language is an advantage

Other Skills and Requirements

• Motivated in tourism
• Motivated to book and manage a client’s holiday or business trip
• Polite
• Excellent communication and customer service skills
• Must be able to work outside normal working hours from home to complete bookings and clients questions
• Well organized and energetic when carrying out a task
• Able to work under pressure
• Handle guest complaints in a professional manner